The intricate relationship between job satisfaction and stress among millennials in the banking sector concerning Chennai district
*S. SamsonCorresponding authorsamsonmba123@gmail.comDepartment of Management StudiesSt. Peters Institute of Higher Education & ResearchChennai, Tamil Nadu, 600054, India0009-0001-3337-9825View full profile → , J. Balamurugandrjbalamuruganpdf@gmail.comDepartment of Master of Business AdministrationSt. Joseph’s College of EngineeringChennai, Tamil Nadu, 600119, IndiaView full profile → , Arya Kumararyantripathy@yahoo.comDepartment of Economics and CommerceKIIT Deemed to be UniversityBhubaneswar, Odisha, 751024, India0000-0002-8203-361XView full profile →
* Corresponding author · click or hover a name for details
- Received:
- 09 Apr 2024
- Published Online:
- 30 Sep 2024
- Article type:
- Research Article
- Language:
- EN
- Article no.:
- JIOS-1756
- Pages:
- 1727–1741
Abstract
Keywords
Subject Classifications
References
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